Privacy Policy

MrBrown Box ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

1. Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

• Full name, email address, and phone number
• Profile photo and account preferences
• Payment information (processed securely via third-party providers)
• Delivery addresses and order history
• Government-issued ID (for rider verification only)

Automatically Collected Information

• Device information (type, operating system, unique identifiers)
• Location data (with your consent, for delivery matching and tracking)
• Usage data (app interactions, features used, timestamps)
• Log data (IP address, browser type, pages visited)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process orders, payments, and deliveries
• Match riders with delivery requests based on proximity
• Send order updates, notifications, and promotional communications
• Verify rider identities and ensure platform safety
• Analyze usage patterns to improve user experience
• Comply with legal obligations and resolve disputes

3. Sharing Your Information

We may share your information with:

• Riders/Customers: To facilitate deliveries (e.g., name, phone, delivery address)
• Payment Processors: To process transactions securely
• Service Providers: Third parties that help us operate our platform (hosting, analytics, notifications)
• Legal Requirements: When required by law, regulation, or legal process

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and serve relevant content. You can control cookies through your browser settings. Our mobile app may use similar tracking technologies for analytics and functionality.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data processing
• Request data portability
• Object to certain data processing activities
• Opt out of marketing communications

To exercise these rights, please contact us at privacy@mrbrownsbox.com.

7. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and app with a new effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: