Frequently Asked Questions

MrBrown Box is a delivery and hauling dispatch platform that connects customers with verified riders for fast, reliable delivery services across Nigeria.

Simply download the app, create an account, enter your pickup and delivery details, and we'll match you with a verified rider nearby. Track your delivery in real-time until it arrives.

We currently serve major cities across Nigeria and are expanding to new locations regularly. Check the app for availability in your area.

Yes, all deliveries are covered by our basic protection plan. For high-value items, we recommend our premium insurance option available at checkout.

Open the app, tap "New Delivery", enter pickup and drop-off addresses, select your vehicle type, add item details, and confirm. A rider will be matched to you within minutes.

Yes! When placing an order, select "Schedule for Later" and choose your preferred date and time. We'll assign a rider ahead of your scheduled time.

Once a rider accepts your order, you can track their location in real-time on the map within the app. You'll also receive status updates via push notifications.

You can cancel your order before a rider picks up your package at no charge. Cancellations after pickup may incur a fee depending on the distance already covered.

We accept wallet payments, cash on delivery, and card payments. You can fund your wallet via bank transfer or card for faster checkout.

Delivery fees are based on distance, vehicle type, package size, and demand. You'll see the exact price before confirming your order — no hidden charges.

Yes, refunds are available for eligible orders. Please visit our Refund Policy page or contact support for assistance with refund requests.

Go to your Wallet in the app, tap "Fund Wallet", enter the amount, and complete payment via card or bank transfer. Funds are available instantly.

Download the app, sign up as a rider, submit your verification documents (ID, vehicle papers, profile photo), and once approved, you can start accepting deliveries.

You need a valid government-issued ID, a registered vehicle (motorcycle, car, or truck), valid vehicle documents, and a smartphone with internet access.

Earnings are credited to your in-app wallet after each completed delivery. You can withdraw to your bank account at any time — withdrawals are processed within 24 hours.

Yes, you have full control. You'll see delivery details including pickup/drop-off locations and estimated earnings before accepting any order.